Frequently Asked Questions
Everything you need to know before and after your purchase. Can't find your answer? Reach out via Contact.
Are Burgos fragrances 100% authentic?
Yes. Every designer or niche brand product in our catalogue is authentic and sourced through authorized distribution. References marked as 'inspired by' in the Arabic Dupes section are explicitly labeled and never sold under the original brand's name.
What does 'Arabic Dupes' mean?
These are fragrances from houses like Lattafa, Armaf, Rasasi, or Afnan that reinterpret accords from well-known luxury perfumes at a more accessible price point. They are never presented as the original product and never use its name or logo.
How long does my order take to arrive?
1–2 business days in the Greater Mexico City area and 3–5 business days for the rest of the country. See full details on our Shipping & Returns page.
What payment methods do you accept?
Visa, Mastercard, and American Express cards, cash payment at OXXO stores, SPEI bank transfer, and interest-free monthly installments (MSI) subject to your issuing bank.
Can I return a perfume if I don't like the scent?
For hygiene reasons, we only accept returns of sealed, unopened bottles within 15 days of delivery. If your product arrived damaged or incorrect, contact us within 48 hours and we'll resolve it at no cost.
Does the AI Sommelier replace a human advisor?
It's a digital curator that analyzes your description and matches it against our entire real catalogue to suggest a fragrance. If you'd rather speak with a person, message us on WhatsApp or visit our showroom by appointment.
Can I book a visit to smell perfumes before buying?
Yes, we welcome visits by appointment at our atelier in Chicoloapan, State of Mexico. Book your slot via WhatsApp on our Contact page.
How do I know the real bottle size I'm buying?
The size (ml) and concentration (EDT, EDP, Extrait) of each product are shown on its individual page, along with verified top, heart, and base notes.
Do you provide an invoice?
Yes. Request it from your account within the first 5 days after your purchase, providing your tax details.